FAQ

Order & Shipping

What do I do if I’ve given you the wrong address?

Get in touch as fast as you can! We send our packages out promptly, but if you email us right away, we can change the address before dispatch.

When are my items shipped?

We package items every weekday morning, and the courier collects them at noon. If you order before noon, your items will be sent that very same day. If you order in the afternoon, they’ll head out in the next day’s deliveries.

Do you offer free shipping for large orders?

Yes! If the items in your cart total more than $99, shipping will be free to anywhere in New Zealand.

Do you ship internationally?

Currently, our shipping services focus on New Zealand. If you’re interested in international shipping, please contact us to check availability and costs.

How can I track my order?

Once your order is dispatched, you will receive an email with tracking details. If you haven’t received this information, please check your spam/junk folder. If you still can’t find it, contact us for assistance.

I’ve purchased an item—why hasn’t it arrived?

If you haven’t received tracking details and your item hasn’t arrived, check your email inbox and spam folder, as we may have contacted you about an issue. If there’s no email, please reach out to us. 

Note: If your order includes a battery, shipping may be delayed due to postal regulations.

Can you hold items so I can pay later?

Unfortunately, we can’t hold stock. However, we offer Laybuy, Afterpay, and Zip as payment options, allowing you to pay interest-free instalments.

I’ve purchased an item, but it says it’s sold out. What’s going on?

Our listings are tied to our actual stock. If you purchase the last available item, it will then display as sold out. In rare cases, our inventory may indicate an item is in stock when it isn’t. If this happens, we’ll notify you immediately and provide a solution.

Returns & Exchanges

I placed an order and realised I chose the wrong colour/size/style. Can I change it?

If you’ve picked the wrong item, email us as soon as possible. We ship items quickly, but if you contact us before our 12 PM courier collection, we can change your order. If the replacement item is more expensive, we will process the additional payment before dispatch.
If you receive the wrong item and need to exchange it after delivery, you will need to cover the shipping costs.

Do you offer exchanges?

Yes! If you’re not happy with your purchase, you can send it back within 14 days for a refund or exchange (less shipping costs). Items must be in their original condition.

What is your return policy?

We accept returns within 14 days. Items must be unused and in original packaging. Refunds or exchanges will be processed once we receive the returned product. Customers are responsible for return shipping costs.

How do I initiate a return or exchange?

To start a return or exchange, contact us with your order details. Our team will guide you through the process and provide instructions for returning your item.

Product & Warranty

Are your products genuine Apple parts or third-party components?

iGadget sources high-quality parts from reputable manufacturers. While we ensure top-notch quality, the parts are not explicitly stated as genuine Apple components.

Do your products come with a warranty?

Yes! We offer warranties on our products:

  • Premium Products: 12-month warranty.

  • High-Quality Products: 6-month warranty.

  • Repairs by iGadget Technicians: 12-month warranty.

Our warranty covers defects in manufacturing, parts, or workmanship. It does not cover accidental damage or user-inflicted issues.

My item has arrived, and it’s faulty! What do I do?

If your product is damaged or not working correctly, contact us immediately. Our technicians will troubleshoot the issue to determine whether it’s a fault or user error. If the item is faulty, we’ll provide a prepaid courier label so you can return it for a free replacement.

Payments & Discounts

What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Union Pay

  • Afterpay

  • POLi

Do you offer any discounts for students, military personnel, or bulk purchases?

Yes! We provide bulk discounts for repair stores and wholesale customers. If you’re interested in special pricing, please contact us.

How can I apply a promo code to my order?

During checkout, enter your promo code in the designated field. If you encounter any issues, contact us for assistance.

Technical Support & Account Management

Do you offer technical support for products purchased?

Yes, our technicians are available to assist you with any issues. Contact us for troubleshooting steps or product guidance.

Where can I find user manuals or guides for your products?

We offer helpful tips and DIY repair videos on our YouTube channel and social media. If you need specific guidance, reach out to our support team.

Do I need an account to make a purchase?

No, you can check out as a guest. However, creating an account allows you to track your orders, save addresses, and manage your purchase history.

How can I reset my password if I forget it?

If you forget your password, use the ‘Forgot Password’ link on our login page. If you need further assistance, contact our support team.