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COVID-19 Update October 2020

We are fully operational under Level 1. Or... Read more.

We are fully operational under Level 1. Orders are being sent out daily!

COVID-19 Update October 2020

We are fully operational under Level 1. Orders are being sent out daily!

Where do I find the model number on my device? X

Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to many customers across New Zealand, offering tailored rates, where possible, so you get competitive shipping prices. This ensures that we provide the very highest levels of responsiveness to you at all times.

 

The time frame for order delivery is divided into two parts:

Processing time:

Order verification, tailoring, quality check and packaging. All orders are sent to our inventory account and our packaging team will package the products from there. We package twice a day; once at midday before the courier arrives and once at the end of the day. This means most of our products are shipped out within 24 hours of the order, sometimes even on the same day if you order before midday!

Shipping time:

This refers to the time it takes for items to be shipped from our warehouse to the destination. We use CourierPost for the majority of our shipping and Post Haste/Castle Parcels for our larger items. For Non-Rural postage, we use an Overnight Courier meaning the items will be delivered the day after the courier picks them up. Rural or RD deliveries may take an extra 1-2 days. For larger items such as iPad screens and Macbook screens, the delivery time is 1-2 days (an extra 1-2 days for Rural or RD locations). South Island deliveries can take an extra day. 

Once the item has been packaged and the courier has been booked, you will be sent an invoice along with your tracking number link to keep you updated of where your package is at all times. 

If your items have not arrived within the time frames specified above, please click here and get in contact with us so we can help you located the item.

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